Service Terms

Our Commitment to You

At Phoebe4x4, we specialize in premium truck accessories including tonneau covers, power running boards, bed caps, cross bars, and more. Our service policy is designed with both business clients and retail customers in mind, ensuring seamless transactions and exceptional support.

We've implemented innovative solutions to reduce operational costs for dealers and make our products more accessible to end customers without compromising on quality or service.

Order Processing

We strive to make ordering straightforward and efficient for all our customers:

Order Confirmation: All orders receive immediate automated confirmation with order details

Processing Time: Orders placed before 3 PM EST are processed the same business day

Dealer Portal: Business clients have access to our dealer portal for bulk ordering and inventory management

Order Modifications: Changes can be made within 2 hours of order placement

Payment Options: All major credit cards, PayPal, wire transfers (B2B), and purchase orders

Dealer Advantage

Our dealer portal provides real-time inventory visibility, automated reordering, and volume-based pricing tiers.

Shipping Policy

Shipping Carriers: FedEx, UPS, LTL carriers for oversized items

Processing Time: 1-5 business days for in-stock items

Transit Times: 7-15 business days within continental US

Freight Items: Larger items ship via freight with liftgate service

Tracking Information: All shipments include tracking details

International Shipping: Available for dealers

Returns & Exchanges

Return Window: 30 days from delivery for unopened items

Restocking Fee: 15% for non-defective returns

Return Process: Contact support for RMA number

Defective Items: Report within 7 days of delivery

Exchanges: No additional shipping cost for defective/wrong items

Note: Special order items may have different return policies. Installation damages not covered.

Warranty Information

Standard Warranty: 3 years mechanical, 5 years structural

Lifetime Warranty: Available on select products

Warranty Claims: Submit through online portal

Covered: Manufacturing defects and material failures

Not Covered: Accidental damage or improper installation

Dealer Services

Drop Shipping: Ship directly with your branding

Net 30 Terms: Available for qualified dealers

Stock Balancing: Seasonal adjustments programs

Technical Training: Installation certification

Marketing Support: Co-op advertising materials

Customer Support

Hours: Mon-Fri: 8AM-8PM EST, Sat: 9AM-5PM EST

Phone: 400-86-25660)

Email: phoebe@todaauto.com

Live Chat: Available during business hours

Response Time: Guaranteed within 2 business hours for dealers

Policy Updates

Effective June 24, 2025. We may update these terms periodically. Significant changes will be communicated at least 30 days in advance.

Your continued use of our services constitutes acceptance of updated terms.